Privacy Policy

At Bhanudri – Nature That Inspires, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website or purchase our products.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it separately.

1. Information We Collect

We may collect the following categories of information when you interact with our website:

• Personal information: Name, email address, phone number and billing or shipping address provided when placing an order or contacting us.
• Order information: Products purchased, order number, transaction status and delivery details.
• Payment information: Payment status and transaction references provided by our payment service providers. We generally do not store complete card details on our website.
• Technical information: IP address, browser type, device information and website usage data, where collected through our hosting, security or analytics services.
• Communication information: Messages, enquiries and other information you provide when contacting customer support.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm and deliver your orders.
• To process payments, refunds, cancellations and returns.
• To communicate order updates and respond to enquiries.
• To provide customer support and resolve complaints.
• To maintain website security, prevent fraud and detect misuse.
• To improve our products, website functionality and customer experience.
• To comply with applicable legal, tax, accounting and regulatory obligations.
• To send promotional communications where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, shopping cart operations, user preferences, security and website analytics.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will seek consent before using non-essential cookies or similar technologies.

4. Sharing of Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processing providers.
• Courier companies and shipping partners.
• Website hosting, maintenance and security providers.
• Analytics and technical service providers, where used.
• Professional advisers, regulators or government authorities where legally required.

Service providers are expected to handle information appropriately and only for authorized purposes, subject to applicable arrangements and law.

5. Payment Security

Payments made through our website may be processed by third-party payment gateways. Your payment may also be subject to the privacy and security policies of the relevant provider.

Please do not share your passwords, OTPs, PINs or other confidential payment credentials with anyone claiming to represent Bhanudri.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution and compliance with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related concern or complaint.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before responding.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payments, shipping and other functions.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before sharing information with them.

10. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers or legal requirements.

Any revised version will be published on this page with the updated date. Changes will take effect as permitted by applicable law.

12. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

Brand: Bhanudri – Nature That Inspires

Email: info@bhanudri.com

Phone / WhatsApp: +91-9559160199

We value your trust and are committed to handling your personal information responsibly.